FAQ – im 2015: Your Online Casino Questions Answered

No. im 2015 strictly enforces a one-account-per-player policy. Multiple accounts from the same person may lead to all accounts being suspended and any pending winnings forfeited. If you've forgotten your credentials, use the password reset option or contact our support team.

KYC (Know Your Customer) verification at im 2015 typically requires:

• One valid government-issued ID (SSS, PhilHealth, Passport, Driver's License, UMID, Voter's ID)
• A selfie holding your ID
• Proof of address if your withdrawal amount exceeds a certain threshold

Verified accounts enjoy faster withdrawals and higher transaction limits. We recommend completing verification right after registration.

Head to the Login page and click "Forgot Password." Enter the mobile number registered to your account and we'll send a reset OTP right away. If you no longer have access to that number, contact live chat support with your ID for manual verification.

You must be at least 21 years old to register and play at im 2015, in compliance with Philippine gaming regulations. We conduct age verification during KYC and reserve the right to suspend any account found to belong to a minor, with all funds returned to the depositing payment method.

We support all major Filipino payment channels:

• E-wallets: GCash, Maya (PayMaya), GrabPay, Coins.ph
• Online banking: BDO, BPI, UnionBank, Metrobank via InstaPay / PESONet
• Cards: Visa and Mastercard (debit or credit)

All transactions are in Philippine Peso (₱). No foreign exchange fees ever.

The minimum deposit at im 2015 is ₱100 for most e-wallet methods. For bank transfers via InstaPay or PESONet, the minimum is ₱200 due to bank-imposed thresholds. There is no maximum deposit limit for standard accounts — VIP members enjoy even more flexible limits.

GCash, Maya, GrabPay, and Coins.ph deposits are instant — usually credited within seconds. Bank transfers via InstaPay are typically credited within 1–5 minutes during banking hours. PESONet transfers may take up to one banking day. If your deposit hasn't reflected after 15 minutes, contact live chat with your transaction reference number.

im 2015 does not charge any deposit fees on our end. However, your payment provider (GCash, bank, etc.) may charge standard transaction fees based on their own policies. We recommend checking your e-wallet or bank's fee schedule before transacting.

Log in to your account, go to the Cashier section, and select Withdraw. Choose your preferred method (GCash, Maya, bank transfer, etc.), enter the amount, and confirm. Make sure your account is KYC-verified to avoid delays.

The minimum withdrawal at im 2015 is ₱200. There is no maximum limit for daily withdrawals on verified accounts, though very large transactions may go through a brief additional review for security purposes. VIP members have expedited processing for high-value withdrawals.

Withdrawal delays can happen for a few reasons:

• Your account hasn't completed KYC verification yet
• Active bonus wagering requirements haven't been met
• The requested amount exceeds your current daily limit
• A security review is triggered for unusually large amounts

If your withdrawal has been pending for more than 30 minutes and none of the above apply, please contact our 24/7 live chat support with your reference number.

New players at im 2015 are eligible for a welcome bonus on their first deposit. The exact terms, including matching percentage and minimum deposit, are displayed on the Promotions page. Bonuses are credited to your account automatically upon qualifying deposit — no promo codes needed for most offers.

A wagering requirement (also called "rollover") means you need to bet the bonus amount a set number of times before you can withdraw any winnings from it. For example, a ₱500 bonus with a 10x rollover requires ₱5,000 in total bets before withdrawal. The current rollover status is always visible in your account dashboard.

im 2015 rewards active players with a weekly cashback based on net losses during the previous week. The cashback percentage depends on your current VIP tier — the higher your tier, the bigger the rebate. Cashback is credited every Monday and can be withdrawn or used for further play without strict wagering requirements. Visit the VIP Club page for full tier details.

Generally, only one active bonus can run at a time at im 2015. If you accept a new promo while a previous bonus is still active, the older bonus may be forfeited. Always check the terms on the Promotions page or ask live chat before claiming a new offer.

im 2015 offers a wide range of games and betting categories popular among Filipino players:

• Sports betting: Volleyball, MMA, football, basketball, and more
• Live casino: Baccarat, roulette, blackjack, and game shows
• Sabong: Online cockfighting — a Filipino tradition, now digital
• Poker: Texas Hold'em, Omaha, and tournaments
• Fishing games: Skill-based arcade-style fishing titles
• Slots: Hundreds of titles from top providers

Yes. All im 2015 casino games use certified Random Number Generators (RNG) audited by independent third-party testing labs. Live dealer games are broadcast in real time from professional studios, ensuring complete transparency. The platform's game fairness is part of our licensing compliance — it's one of the things we take very seriously.

Many slot and arcade games at im 2015 offer a demo/free-play mode so you can get familiar before betting with real peso. Live dealer tables, sports betting, sabong, and poker require a funded account to play. Log in and look for the "Demo" button on eligible game thumbnails.

im 2015 uses 256-bit SSL encryption across the entire platform, the same standard used by major banks. All financial transactions go through secure, PCI-DSS-compliant payment gateways. Your personal data is never sold to third parties. For full details, refer to our Privacy Policy.

Act immediately:

• Change your password right away via Account Settings
• Contact 24/7 live chat support and request an account lock if necessary
• Review recent transactions and report any unrecognized activity

We recommend enabling two-factor authentication (2FA) in your profile settings for an extra layer of protection.

Absolutely. im 2015 is committed to promoting safe and responsible gambling among Filipino players. We offer:

• Deposit and loss limits (daily, weekly, monthly)
• Session time reminders
• Self-exclusion (temporary or permanent account suspension)
• Reality check pop-ups during extended gaming sessions

Visit our Responsible Gaming page for full details and to set your preferences.

If you feel you need a break from gambling, you can request a self-exclusion directly from your account settings or by contacting live chat support. You can choose a period of 1 week, 1 month, 6 months, 1 year, or permanent exclusion. During the exclusion period, you won't be able to log in, deposit, or receive marketing communications. We take these requests seriously — they are processed immediately.